Privacy Policy

1. Introduction

At Saluja Dento Max Fac Centre (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website (salujadental.anagataitsolutions.in), or interact with our services.

This policy applies to all interactions with Saluja Dento Max Fac Centre — including our website, in-clinic visits, phone communications, WhatsApp messages, email correspondence, and any other service touchpoints. By accessing our services, you consent to the practices described in this policy.

We comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP), 2023 of India, along with applicable healthcare data protection standards. Your trust is paramount, and we are committed to maintaining it through transparent, lawful, and ethical data practices.

2. Information We Collect

We collect information that helps us provide you with the highest quality dental care and service. The types of information we collect fall into three main categories:

Personal Information

This includes details that identify you as an individual:

• Full name and date of birth
• Phone number and email address
• Residential address
• Age, gender, and emergency contact
• Insurance details and policy information
• Government ID (when required for insurance or KYC)

Health Information

This is sensitive health data protected under additional safeguards:

• Medical and dental history
• Dental records, charts, and treatment notes
• X-rays, photographs, and 3D scans
• Treatment plans and progress notes
• Current medications and allergies
• Pre-existing medical conditions relevant to treatment

Technical Information

When you interact with our website or digital services:

• IP address and browser type
• Device and operating system information
• Pages visited, time spent, and navigation patterns
• Cookies and similar tracking data
• Analytics data (via anonymized tools)

3. How We Use Your Information

We use your information only for legitimate purposes related to your dental care, our services, and legal compliance. Specifically, we use your information to:

• Provide dental treatment, procedures, and follow-up care
• Schedule, confirm, and remind you of appointments
• Process payments, insurance claims, and EMI applications
• Send treatment-related communications and reminders
• Comply with legal, regulatory, and dental council obligations
• Maintain accurate medical records as required by law
• Improve our services, facilities, and patient experience
• Send relevant marketing communications (with your opt-in consent — you can unsubscribe anytime)
• Conduct anonymized research and clinical quality improvement
• Respond to inquiries, feedback, and complaints
• Protect against fraud, unauthorized access, and security threats

We never sell your personal or health information to third parties, advertisers, or data brokers — under any circumstances.

4. Information Sharing & Disclosure

Your information is never sold, rented, or traded. We share your information only in the following limited circumstances:

• With insurance providers — to process claims and verify coverage, with your authorization
• With your explicit consent — when you authorize us to share with specific third parties (e.g., specialist referrals)
• With legal authorities — when required by law, court order, or valid legal process
• With service providers — dental labs, IT vendors, payment processors operating under strict confidentiality agreements
• For medical emergencies — with hospitals, paramedics, or other healthcare providers when life-saving information is needed
• For public health — anonymized, aggregated data for research or public health reporting (you cannot be identified)
• For business transfers — if Saluja Dento Max Fac Centre is acquired or merged, your information may be transferred under the same privacy protections

All third parties with whom we share data are bound by strict contractual confidentiality obligations and may only use your information for the specific service they provide to us.

5. Data Security

We employ comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption on our website for all data in transit
• Secure, encrypted servers with restricted physical and network access
• Role-based access control — staff access information only on a need-to-know basis
• Regular automated backups with encrypted offsite storage
• Mandatory staff training on data protection and patient confidentiality
• Physical security at our clinic — locked records, CCTV, controlled access
• Multi-factor authentication for all digital system access
• Regular security audits and vulnerability assessments

Data Retention: We retain medical records for a minimum of 5 years as required by the Dental Council of India and other applicable medical regulations. After the retention period, data is securely anonymized or destroyed.

Breach Notification: In the event of a data breach that may affect your rights, we will notify you and the relevant authorities within 72 hours as required by the DPDP Act, 2023.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request correction of inaccurate or incomplete data
• Right to deletion — request deletion of your data, where legally applicable
• Right to data portability — receive your data in a structured, machine-readable format
• Right to withdraw consent — withdraw previously given consent at any time
• Right to grievance redressal — file a complaint with our Data Protection Officer
• Right to nominate — nominate another individual to exercise your rights in case of death or incapacity

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our services. The types of cookies we use include:

• Essential cookies — required for the website to function properly (always active)
• Analytics cookies — help us understand how visitors use our website (Google Analytics, anonymized)
• Marketing cookies — used to deliver relevant advertisements and measure campaign effectiveness

You can disable cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies specifically
• Block all cookies from specific websites
• Block all cookies from being set

8. Third-Party Services

We use a limited number of trusted third-party services to operate our practice. Each has their own privacy policy governing how they handle your data:

• Google Analytics — for anonymized website traffic analysis (Google Privacy Policy)
• WhatsApp Business — for patient communication and appointment reminders (WhatsApp Privacy Policy)
• Payment gateways (Razorpay, etc.) — for secure payment processing (Razorpay Privacy Policy)
• Google Maps — for location and directions (Google Privacy Policy)
• Cloud hosting providers — for secure data storage with Indian-based servers
• Email and SMS service providers — for appointment and treatment communications

We carefully vet all third-party providers to ensure they meet our security and privacy standards. However, their handling of your data is governed by their own privacy policies.

9. Children’s Privacy

We take special care to protect the privacy of our youngest patients. For patients under 18 years of age:

• We collect personal and health information only with the verifiable consent of a parent or legal guardian
• We never knowingly collect information from minors without parental consent
• Parents and guardians have the right to review, correct, or request deletion of their child’s information at any time
• Our website is not directed at children under 13, and we do not knowingly collect their data
• Marketing communications are never sent directly to minors

If you believe we’ve inadvertently collected information from a child without proper consent, please contact us immediately at privacy@salujadental.in and we’ll delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Post a prominent notice on our website
• Notify active patients via email or SMS (for significant changes)
• Request re-consent if required by applicable law

We encourage you to review this policy periodically. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, concerns, requests, or to exercise your rights, please contact our Data Protection Officer (DPO):

Data Protection Officer

• Name: Dr. Jagveer Singh Saluja (Designated DPO)
• Email: privacy@salujadental.in
• Phone: +91 98765 43210
• Address: Saluja Dento Max Fac Centre, Ashok Nagar, Kanpur 208012, Uttar Pradesh, India

Response Time Commitment: We respond to all privacy-related inquiries within 7 business days. For urgent data access or correction requests, please mention “URGENT — Privacy Request” in the subject line.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India (DPBI) under the DPDP Act, 2023.